Compensation rules for goods sold in the online store:

1. Return of goods:
- The customer has the right to return the goods within 14 days from the date of receipt of the order.
- The product and packaging must be in the original packaging and condition, without visible signs of use or damage.
- The customer is responsible for paying for the delivery when returning the goods, except in cases when the goods were received in damaged or incorrect condition.

2. Exchange of goods:
- The customer has the opportunity to exchange the goods for another within 30 days from the date of receipt of the order.
- Exchange is possible only if the product is in its original packaging and condition, without visible traces of use or damage.
- The customer is responsible for paying for delivery when exchanging the goods, except in cases when the goods were received in damaged or incorrect condition.

3. Refund of funds:
- The refund is carried out within 7 working days from the date of receipt of the returned goods or confirmation of the exchange of goods.
- The refund is made to the same payment system that was used to pay for the order.

4. Exceptions:
- Some goods (consumables) may be excluded from the possibility of return or exchange in accordance with the company's policy.

5. Warranty obligations:
- In case of problems with the product after receiving the order, the customer can contact the support service for information about warranty obligations and replacement or repair of the product.

6. The appeal process:
- To return the product or exchange, the customer must contact our support service at the specified contact number or email address.
- The customer must provide information about the order, the original packaging of the goods and the reason for the return or exchange.

Attention: The compensation rules may be changed or supplemented in accordance with the company's policy. It is recommended that customers read the full terms of return and exchange on our website or contact customer support for more information.