Compensation rules for goods sold in the online store:

1. Return of goods:
- The customer has the right to return the goods within 14 days from the date of receipt of the order.
- The product and packaging must be in the original packaging and condition, without visible signs of use or damage.
- The customer is responsible for paying for the delivery when returning the goods, except in cases when the goods were received in damaged or incorrect condition.

2. Exchange of goods:
- The customer has the opportunity to exchange the goods for another within 30 days from the date of receipt of the order.
- Exchange is possible only if the product is in its original packaging and condition, without visible traces of use or damage.
- The customer is responsible for paying for delivery when exchanging the goods, except in cases when the goods were received in damaged or incorrect condition.

3. Refund of funds:
- The refund is carried out within 7 working days from the date of receipt of the returned goods or confirmation of the exchange of goods.
- The refund is made to the same payment system that was used to pay for the order.

4. Exceptions:
- Some goods (consumables) may be excluded from the possibility of return or exchange in accordance with the company's policy.

5. Warranty obligations:
- In case of problems with the product after receiving the order, the customer can contact the support service for information about warranty obligations and replacement or repair of the product.

6. The appeal process:
- To return the product or exchange, the customer must contact our support service at the specified contact number or email address.
- The customer must provide information about the order, the original packaging of the goods and the reason for the return or exchange.

Attention: The compensation rules may be changed or supplemented in accordance with the company's policy. It is recommended that customers read the full terms of return and exchange on our website or contact customer support for more information.

1. The products provided are new and original.

2. Information about products, including description, characteristics, prices and availability, must be accurate and up-to-date.

3. The buyer is obliged to provide correct and reliable information about the delivery and contact details.

4. Payment is made in full before sending the goods.

5. In case of unavailability of the goods, the seller is obliged to notify the buyer and offer possible alternatives or a refund.

6. The seller is obliged to deliver the goods within the time specified when placing the order, except for force majeure events.

7. The buyer has the right to return the goods within a certain period in case of its poor quality or non-compliance with the declared characteristics.

8. The seller is not responsible for the actions of third parties, such as courier services, during the delivery of the goods.

9. The buyer is responsible for the safety of the goods after receiving them and for any damage caused by his fault.

10. The seller undertakes to ensure the confidentiality of the buyer's personal information and use it only for the purpose of processing and delivery of the order.

1. 1. The buyer can receive his goods after registration and payment by New Mail or cash on delivery. The commission for the delivery and sending of the transfer to the seller is carried out by the buyer.
2. 2. The delivery of goods is carried out independently by employees of the online store in accordance with the conditions of delivery or with the involvement of logistics companies New Mail and Ukrposhta. In 2 languages.
   
3. 3. When placing an order with delivery, be sure to specify the recipient's last name, first name and patronymic, destination and contact phone number.

According to the "Law on Consumer Protection", the exchange and return of goods is possible up to 14 days from the date of delivery of the order. To do this, you need to contact our manager by phone within the specified period.
If the goods were received with a shortage or not what was ordered was delivered, the customer has the right to refuse the goods by notifying the manager.
A defective product is a product that has a manufacturing defect. The presence of scuffs, scratches or cracks should be checked on the spot and at the time of receipt. In this case, the return of the goods is carried out at the expense of the online store.

A product is considered defective if it is:

Does not meet the established requirements for the material, shape, size and relative arrangement of parts and appearance.